Privacy Policy

1. Information We Collect

We may collect information necessary to provide and support the service, including:

• Business account and service configuration information.
• Technician account and operational contact information provided by a service business.
• Customer service request details, including name, phone number, address or service location, service issue, urgency, and call metadata.
• Job status, technician offers, acceptance or decline activity, completion status, and operational logs.

2. How We Use Information

We use this information to:

• Answer and route service calls.
• Create and manage service requests.
• Notify available technicians through enabled operational channels; SMS is activated only after technician keyword opt-in.
• Allow technicians to accept, decline, update, or complete jobs.
• Send operational updates related to service requests.
• Maintain security, reliability, audit logs, and customer support.

3. SMS Communications

Service businesses may provide technician account and operational contact information. Employer-provided contact information alone is not SMS consent. Brinko AI activates operational SMS messages for a technician only after that technician personally opts in by texting START to +13058719962.

After keyword opt-in, Brinko AI may send operational dispatch and job status alerts to technicians when a service request is created or updated. Message frequency may vary based on job activity. Message and data rates may apply. Technicians can reply STOP to opt out and HELP for help.

Brinko AI does not use this SMS program for marketing or promotional messages. Mobile information and SMS consent will not be sold or shared with third parties for their marketing or promotional purposes. We will not share a technician’s SMS opt-in data or consent status with third parties for purposes unrelated to providing the Brinko AI messaging service.

4. Sharing of Information

We do not sell personal information. We may share operational information with the relevant service business, assigned technicians, communications providers such as Telnyx, infrastructure providers, professional advisers, and government or legal authorities when required by law. We use service providers only as necessary to operate, secure, and support the service.

5. Data Retention

We retain operational records for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and improve reliability.

6. Security

We use reasonable technical and organizational measures designed to protect information. However, no transmission, storage system, or security control can be guaranteed to be completely secure.

7. Your Choices

• Technicians may contact their employer or Brinko AI to update their contact information.
• Reply STOP to stop operational SMS alerts.
• Contact sales@brinkoai.com with privacy questions or requests.

8. Contact

Villa Oculta LLC, operator of Brinko AI
Email: sales@brinkoai.com